Welcome to BareSilk LLC (hereinafter referred to as “we” or “us”). Before using our website and services, please carefully read the following Frequently Asked Questions (FAQ). These terms are designed to answer common questions you may have and provide you with necessary information about our products and services.

  1. How is product quality guaranteed?
    Our sleepwear is meticulously crafted from high-quality materials to ensure comfort and durability. We subject every product to rigorous quality control. If you receive a defective product, please contact us immediately.
  2. How do I choose the right size?
    A size chart is available on each product page for your reference. We recommend that you choose your size based on your actual measurements. If you have any questions, please feel free to contact customer service.
  3. Can I return an item?
    Yes, we accept returns. You can request a return within 30 days of receiving your product. Please ensure that the returned item is unused and retains its original packaging and tags. For detailed return procedures, please refer to our return policy on our website.
  4. How long does order processing take?
    Order processing usually takes 1-3 business days, depending on your chosen payment and shipping methods. Once processed, you will receive an order confirmation email and can track your package status.
  5. How can I contact customer service?
    You can contact us through the following methods:
    Email: sydneyharrison@baresilkshop.com
    Phone: +1 (747) 566-5055
    Our customer service team will answer your questions as soon as possible during business hours.
  6. Is my order secure?
    We highly value customer security and privacy, and all transactions are conducted through a secure payment gateway. We will not disclose your personal information to third parties.
  7. Will the website be updated regularly with new products?
    Yes, we regularly update the products on our website. Please visit our website regularly to get the latest product and promotional information.
  8. Can I change or cancel my order?
    If you wish to change or cancel your order, please contact customer service as soon as possible. We will do our best to accommodate your request, but you will not be able to change or cancel your order after it has been shipped. 10. How can I find out about promotions and discounts?
    You can subscribe to our email newsletter to receive timely updates on the latest promotions and discounts. Additionally, we will post any upcoming promotions on our website.
  9. What should I do if my product doesn’t arrive on time?
    If your order does not arrive as expected, please contact us through our customer service channels, and we will assist you in tracking your package and resolving any related issues.

Thank you for your interest and support of BareSilk LLC. If you have any other questions, please feel free to contact us! Happy shopping!