Welcome to BareSilk LLC! We hope you are completely satisfied with your purchase. If you encounter any problems during your shopping experience, please refer to the following refund policy to understand our return and exchange process.

  1. Return Policy
    We offer a 30-day return guarantee, allowing you to request a return within 30 days of receiving your product. The following conditions apply to returns:
    The item must be unused and in its original packaging with all tags attached.
    Returns of washed or damaged items will not be accepted.
    Return requests must be submitted within 30 days of receiving the goods.
  2. Return Process
    To return an item, please follow these steps:
    Contact Customer Service: Please contact our customer service team via email or phone to request a return, providing your order number and reason for return.
    Email: sydneyharrison@baresilkshop.com
    Phone: +1 (747) 566-5055
    Obtain Return Authorization: Our customer service team will provide you with a return authorization code and return address.
    Ship the Item: Please ship the item along with the return authorization code to the following address: 2230 Francisco St Apt 110, San Francisco, CA 94123
    Keep Shipping Proof: We recommend using a trackable shipping method and keeping your shipping receipt for tracking purposes.
  3. Exchange Policy
    If you wish to exchange an item (e.g., for a different size or style), please follow the return process described above. We will process your exchange request after receiving the returned item. Please note that customers are responsible for the shipping costs incurred during the exchange process.
  4. Refund Processing Time
    Once we receive your returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
    Note: Processing time may vary depending on your bank or payment institution.
  5. Customer Support
    If you have any questions or require further assistance, please feel to contact our customer service team. We are dedicated to providing you with excellent service and ensuring a satisfying shopping experience.

Thank you for choosing BareSilk LLC, and happy shopping!